Professional Certificate in Customer Engagement Ethics for Managers
-- ViewingNowThe Professional Certificate in Customer Engagement Ethics for Managers is a crucial course designed to empower professionals in making ethical decisions when engaging with customers. In today's business landscape, ethical conduct is more important than ever, with consumers demanding transparency and accountability from the brands they support.
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โข Unit 1: Introduction to Customer Engagement Ethics
โข Unit 2: Ethical Decision Making in Customer Engagement
โข Unit 3: Data Privacy and Security in Customer Engagement
โข Unit 4: Transparency and Honesty in Marketing and Sales
โข Unit 5: Responsible Use of Customer Data for Personalization
โข Unit 6: Handling Customer Complaints and Disputes Ethically
โข Unit 7: Building Trust and Long-Term Relationships with Customers
โข Unit 8: Ethical Leadership and Management in Customer Engagement
โข Unit 9: Developing and Implementing Ethical Customer Engagement Strategies
โข Unit 10: Continuous Improvement and Monitoring of Ethical Customer Engagement Practices
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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