Global Certificate in Sales & Marketing Customer Relationship Management
-- ViewingNowThe Global Certificate in Sales & Marketing Customer Relationship Management (CRM) is a comprehensive course that equips learners with essential skills for career advancement in today's customer-centric business landscape. This course emphasizes the importance of understanding customer needs and expectations, and how to leverage CRM strategies and technologies to build long-term customer relationships and drive business growth.
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⢠Customer Relationship Management (CRM) Fundamentals
⢠Understanding Customer Segmentation and Targeting
⢠Building and Managing Customer Relationships
⢠CRM Strategies for Customer Retention and Loyalty
⢠Leveraging CRM Data for Sales and Marketing Insights
⢠Multi-Channel CRM: Integrating Social, Mobile and Traditional Channels
⢠Implementing CRM Systems and Technology
⢠CRM Analytics and Reporting
⢠Legal and Ethical Considerations in CRM
⢠Best Practices in CRM for Global Businesses
Note: These units are designed to provide a comprehensive overview of CRM concepts and practices, covering both theoretical and practical aspects. The primary keyword "CRM" is used in each unit, with related terms like "customer relationship," "sales," and "marketing" used where relevant to provide context and depth. The units are presented in a simple, straightforward format for easy reading and reference.
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