Certificate in Customer Engagement Ethics and Social Media
-- ViewingNowThe Certificate in Customer Engagement Ethics and Social Media is a comprehensive course that emphasizes the significance of ethical practices in customer engagement, particularly in the context of social media. This certification equips learners with the essential skills to navigate the complex world of customer engagement, ensuring they maintain ethical standards and comply with regulations.
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⢠Understanding Customer Engagement Ethics
⢠Social Media: An Overview
⢠Ethical Guidelines for Customer Engagement on Social Media
⢠Privacy and Data Security in Social Media
⢠Building Trust and Authenticity in Customer Engagements
⢠Handling Customer Complaints and Feedback on Social Media
⢠Monitoring and Measuring Effectiveness in Social Media Engagements
⢠Legal and Regulatory Considerations in Social Media Customer Engagements
⢠Case Studies: Ethical and Unethical Customer Engagements on Social Media
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