Masterclass Certificate in Customer Service Data Storytelling

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The Masterclass Certificate in Customer Service Data Storytelling is a comprehensive course designed to equip learners with essential skills for career advancement in customer service. This program emphasizes the importance of data-driven decision-making and effective communication in customer service roles.

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AboutThisCourse

In today's data-driven world, the ability to analyze and interpret customer data is highly sought after by employers. This course teaches learners how to extract insights from customer data, identify trends and patterns, and communicate these findings through compelling stories. By doing so, learners will be able to improve customer satisfaction, loyalty, and overall business performance. This course is ideal for customer service professionals, team leaders, and managers who want to enhance their data analysis and storytelling skills. By completing this program, learners will gain a competitive edge in the job market and be better equipped to advance their careers in customer service and other related fields.

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CourseDetails

• Unit 1: Introduction to Customer Service Data Storytelling
• Unit 2: Understanding Customer Service Metrics
• Unit 3: Data Collection Techniques for Customer Service
• Unit 4: Data Cleaning and Preparation
• Unit 5: Analyzing Customer Service Data
• Unit 6: Visualizing Customer Service Data
• Unit 7: Creating Compelling Customer Service Narratives
• Unit 8: Best Practices in Customer Service Data Storytelling
• Unit 9: Case Studies in Customer Service Data Storytelling
• Unit 10: Advanced Techniques in Customer Service Data Storytelling

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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MASTERCLASS CERTIFICATE IN CUSTOMER SERVICE DATA STORYTELLING
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London School of International Business (LSIB)
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05 May 2025
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