Certificate in Customer Journey & UX

Name: Certificate in Customer Journey & UX
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The Certificate in Customer Journey & UX is a comprehensive course designed to empower learners with the essential skills to optimize customer experiences. In today's digital age, understanding the customer journey and user experience (UX) is vital for any business seeking to thrive.

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AboutThisCourse

This course covers the end-to-end customer journey, from research and design to implementation and optimization. This certification course is in high demand across various industries, including tech, finance, healthcare, and e-commerce. By enrolling, learners will gain a competitive edge, making them highly sought after in the job market. The course equips learners with essential skills such as user research, UX design principles, prototyping, and usability testing. Upon completion, learners will have the ability to create seamless and engaging user experiences, leading to increased customer satisfaction and loyalty. This course is an excellent opportunity for those looking to advance their careers in UX design, product management, or digital marketing.

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CourseDetails

• User Research and Analysis
• Customer Journey Mapping
• User Experience (UX) Design Principles
• Interaction Design
• Usability Testing
• Design Thinking
• User Interface (UI) Prototyping
• Accessibility in UX Design
• Optimizing Customer Journey for Conversion

CareerPath

The **Certificate in Customer Journey & UX** offers a comprehensive understanding of crafting exceptional customer experiences. This program covers various roles, such as: 1. **Customer Journey Analyst**: Professionals in this role study customer interactions to improve user experience and optimize conversion rates. According to Glassdoor, the average salary in the UK is £30,000 per year. 2. **UX Designer**: UX designers focus on user-centered design, creating intuitive interfaces to improve user satisfaction. The UK average salary for UX designers is around £37,000 per year. 3. **CX Designer**: CX designers create seamless and enjoyable experiences across multiple touchpoints, ensuring customer satisfaction. In the UK, the average salary for a CX designer is approximately £34,000 per year. 4. **User Researcher**: User researchers gather qualitative and quantitative data to understand user needs and behaviors, driving better UX decisions. The UK average salary for a user researcher is around £32,000 per year. With increasing demand for customer-centric strategies, these roles are becoming more relevant in the job market.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN CUSTOMER JOURNEY & UX

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London School of International Business (LSIB)

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05 May 2025

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