Certificate in Customer Journey & Marketing

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The Certificate in Customer Journey & Marketing is a comprehensive course designed to empower learners with the essential skills needed to thrive in today's customer-centric marketing landscape. This course focuses on the importance of understanding the customer journey, from discovery to purchase and beyond, and how to optimize each touchpoint to create a seamless and engaging experience.

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AboutThisCourse

In an era where personalization and customer experience are key differentiators, this course is in high demand across various industries. Learners will gain practical knowledge in customer journey mapping, marketing automation, data-driven decision making, and omnichannel marketing strategies, equipping them with the tools necessary to drive customer engagement, loyalty, and revenue growth. By earning this certification, learners will demonstrate their commitment to staying ahead in the ever-evolving marketing landscape, opening up new opportunities for career advancement and growth.

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CourseDetails

• Understanding Customer Journey
• Stages of Customer Journey
• Importance of Customer Journey Mapping
• Customer Journey Mapping Tools and Techniques
• Customer Experience (CX) and its Impact on Business
• Marketing Funnel and Customer Journey
• Multi-Channel Marketing Strategy
• Personalization in Customer Journey
• Metrics and Analytics in Customer Journey
• Improving Customer Journey for Business Growth

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN CUSTOMER JOURNEY & MARKETING
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London School of International Business (LSIB)
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05 May 2025
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