Executive Development Programme in Customer Advocacy & Results

Name: Executive Development Programme in Customer Advocacy & Results
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The Executive Development Programme in Customer Advocacy & Results is a certificate course designed to empower professionals with essential skills in customer advocacy. This programme emphasizes the importance of customer-centric strategies in driving business growth and improving organizational performance.

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AboutThisCourse

With the increasing industry demand for professionals who can deliver exceptional customer experiences, this course is crucial for career advancement. This programme equips learners with the latest tools and techniques for building customer loyalty, enhancing customer satisfaction, and driving customer-focused innovation. Learners will gain a deep understanding of customer advocacy and its role in shaping business success. They will also develop essential skills in customer engagement, customer experience management, and data-driven decision making. By completing this course, learners will be well-positioned to drive customer-centric transformation in their organizations and advance their careers in this high-demand field.

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CourseDetails

• Customer Advocacy Fundamentals: Understanding the concept of customer advocacy and its importance in building customer loyalty and driving business growth.
• Customer-Centric Culture: Developing a customer-centric mindset within the organization and aligning corporate strategies with customer needs and expectations.
• Customer Experience (CX) Design: Creating seamless, engaging, and differentiated customer experiences that drive customer satisfaction and loyalty.
• Customer Journey Mapping: Identifying and analyzing key customer touchpoints, mapping the customer journey, and addressing pain points and opportunities for improvement.
• Customer Feedback Management: Collecting, analyzing, and acting on customer feedback to drive continuous improvement in products, services, and customer experiences.
• Customer Data Analytics: Leveraging data analytics tools and techniques to gain insights into customer behavior, preferences, and needs, and to optimize customer interactions and engagement.
• Customer Advocacy Programs: Designing and implementing customer advocacy programs that foster customer loyalty, promote brand advocacy, and generate positive word-of-mouth marketing.
• Customer Success Management: Implementing customer success strategies that drive customer engagement, adoption, and retention, and contribute to business growth and profitability.
• Change Management and Leadership: Leading and managing change within the organization to drive customer advocacy and results, and foster a customer-centric culture.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER ADVOCACY & RESULTS

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London School of International Business (LSIB)

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05 May 2025

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