Executive Development Programme Leading with Customer Focus

Name: Executive Development Programme Leading with Customer Focus
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The Executive Development Programme in Leading with Customer Focus is a certificate course designed to emphasize the importance of customer-centric leadership in today's dynamic business landscape. This programme is crafted to meet the industry's growing demand for professionals who can lead customer-focused strategies, deliver superior customer experience, and drive business growth.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills in customer experience strategy, design thinking, and data-driven decision making. They will learn how to harness customer insights, build customer-centric cultures, and lead cross-functional teams to create memorable customer experiences. These skills are vital for career advancement in any industry, as companies increasingly prioritize customer-centric approaches to stay competitive. Upon completion, learners will be equipped with the tools and techniques necessary to drive customer-focused innovation, deliver value to customers, and improve business performance. This programme is an excellent opportunity for professionals seeking to enhance their leadership skills, advance their careers, and make a meaningful impact on their organizations.

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CourseDetails

• Understanding Customer Needs and Expectations
• Developing a Customer-Centric Strategy
• Building a Strong Customer Focused Culture
• Utilizing Customer Data and Analytics
• Effective Customer Communication and Engagement
• Designing and Delivering Customer Experiences
• Managing Customer Relationships
• Leading Customer-Focused Change and Innovation
• Measuring and Improving Customer Focus

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME LEADING WITH CUSTOMER FOCUS

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London School of International Business (LSIB)

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05 May 2025

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