Professional Certificate E-commerce CRM: Customer Retention

Name: Professional Certificate E-commerce CRM: Customer Retention
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The Professional Certificate E-commerce CRM: Customer Retention course is a crucial program designed to equip learners with essential skills for career advancement in the e-commerce industry. This course emphasizes the importance of customer relationship management (CRM) in driving customer retention, a key factor in achieving business growth and profitability.

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AboutThisCourse

In this program, learners will gain hands-on experience in leveraging CRM tools and strategies to maximize customer lifetime value, improve customer satisfaction, and drive revenue growth. With the ever-increasing demand for e-commerce professionals who can effectively manage customer relationships and retain customers, this course is an excellent way to differentiate oneself in the job market. By the end of this course, learners will have developed a comprehensive understanding of CRM best practices and will be able to apply these skills to real-world scenarios in e-commerce companies of all sizes. Overall, this course provides learners with a valuable opportunity to enhance their skillset and advance their careers in the rapidly growing e-commerce industry.

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CourseDetails

• CRM
• Customer Retention Strategies
• Understanding Customer Lifetime Value (CLV)
• Personalization in E-commerce CRM
• Customer Segmentation and Targeting
• Email Marketing for Customer Retention
• Social Media and Customer Retention
• Loyalty Programs and Incentives
• Measuring Customer Retention Success
• Case Studies and Best Practices in E-commerce CRM

CareerPath

In the UK's e-commerce CRM customer retention sector, several key roles drive success. CRM Managers focus on strategy, analysis, and customer engagement, while CRM Analysts specialize in data analysis and segmentation. CRM Specialists handle daily operations and support, and CRM Developers build and maintain CRM platforms. CRM Consultants provide expert guidance and advice. These roles evolve with market trends, and understanding their demand and salary ranges can help professionals plan their career paths effectively. The provided Google Charts 3D Pie chart offers a visual representation of the job market trends for these roles in the UK.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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PROFESSIONAL CERTIFICATE E-COMMERCE CRM: CUSTOMER RETENTION

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London School of International Business (LSIB)

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05 May 2025

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