Certificate E-commerce CRM: Building Customer Relationships

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The Certificate E-commerce CRM: Building Customer Relationships course is a vital program for learners seeking to enhance their e-commerce skills and advance their careers. This course focuses on the importance of Customer Relationship Management (CRM) systems in e-commerce, teaching learners how to leverage CRM tools to build and maintain customer relationships, increase sales, and improve customer satisfaction.

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AboutThisCourse

With the rapid growth of e-commerce, there is a high demand for professionals who understand how to use CRM systems effectively. According to a recent study, the global CRM market is projected to reach $128.97 billion by 2028, with a CAGR of 11.3% during the forecast period. This course equips learners with essential skills in CRM strategy, data analysis, customer segmentation, personalization, and automation. By the end of the course, learners will have the knowledge and skills to implement effective CRM strategies that drive e-commerce success and help them stand out in a competitive job market.

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CourseDetails

• CRM
• E-commerce CRM
• Importance of CRM in E-commerce
• Building Customer Relationships through CRM
• Understanding Customer Data with CRM
• Personalization in E-commerce CRM
• CRM Strategies for Customer Retention
• Effective Communication through CRM
• CRM Analytics and Reporting
• Integrating CRM with Marketing and Sales Tools

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE E-COMMERCE CRM: BUILDING CUSTOMER RELATIONSHIPS
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London School of International Business (LSIB)
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05 May 2025
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