Global Certificate in Customer Journey Roadmaps

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The Global Certificate in Customer Journey Roadmaps is a comprehensive course designed to empower professionals with the skills to optimize customer experiences. In today's customer-centric world, understanding and improving the customer journey is crucial for business success.

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About this course

This course focuses on industry demand by teaching learners how to map customer journeys, identify pain points, and create effective roadmaps for improvement. By completing this course, learners will gain a competitive edge with essential skills in customer experience management, journey mapping, and strategic planning. By equipping learners with these in-demand skills, this course opens up exciting career advancement opportunities. Learners can apply their newfound knowledge to various roles, such as customer experience analyst, marketing specialist, or UX designer, making them valuable assets in any industry.

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Course Details

• Customer Journey Mapping
• Understanding Customer Personas
• Touchpoints and Channels in Customer Journey
• Customer Experience Metrics and KPIs
• Mapping the Customer Journey
• Analyzing and Identifying Opportunities in Customer Journey
• Designing Customer Journey Improvements
• Implementing and Measuring Customer Journey Changes
• Customer Journey Roadmap Best Practices

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN CUSTOMER JOURNEY ROADMAPS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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