Global Certificate in Customer Journey Roadmaps

Name: Global Certificate in Customer Journey Roadmaps
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The Global Certificate in Customer Journey Roadmaps is a comprehensive course designed to empower professionals with the skills to optimize customer experiences. In today's customer-centric world, understanding and improving the customer journey is crucial for business success.

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AboutThisCourse

This course focuses on industry demand by teaching learners how to map customer journeys, identify pain points, and create effective roadmaps for improvement. By completing this course, learners will gain a competitive edge with essential skills in customer experience management, journey mapping, and strategic planning. By equipping learners with these in-demand skills, this course opens up exciting career advancement opportunities. Learners can apply their newfound knowledge to various roles, such as customer experience analyst, marketing specialist, or UX designer, making them valuable assets in any industry.

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CourseDetails

• Customer Journey Mapping
• Understanding Customer Personas
• Touchpoints and Channels in Customer Journey
• Customer Experience Metrics and KPIs
• Mapping the Customer Journey
• Analyzing and Identifying Opportunities in Customer Journey
• Designing Customer Journey Improvements
• Implementing and Measuring Customer Journey Changes
• Customer Journey Roadmap Best Practices

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN CUSTOMER JOURNEY ROADMAPS

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London School of International Business (LSIB)

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05 May 2025

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