Certificate in Customer Journey & Operations

-- viewing now

The Certificate in Customer Journey & Operations is a comprehensive course designed to enhance your understanding of customer experience management. This program emphasizes the importance of mapping and optimizing customer journeys, fostering customer loyalty, and boosting business growth.

4.5
Based on 7,141 reviews

3,983+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's competitive market, prioritizing customer experience is vital for any organization's success. According to PwC, 73% of consumers consider experience an important factor in their purchasing decisions, making this certificate course increasingly relevant. Through this program, learners will master essential skills in customer journey mapping, process optimization, and stakeholder management. By gaining hands-on experience with industry-standard tools and methodologies, you will be well-prepared to drive customer-centric change within your organization and advance your career.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


• Customer Journey Mapping
• Customer Experience Management
• Operations Management
• Customer Touchpoints and Interactions
• Customer Journey Analysis
• Voice of the Customer (VoC) Programs
• Customer Feedback Management
• Customer Journey Optimization
• Metrics and Analytics in Customer Journey
• Change Management in Customer Operations

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
CERTIFICATE IN CUSTOMER JOURNEY & OPERATIONS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment