Certificate in Customer Journey & Operations
-- ViewingNowThe Certificate in Customer Journey & Operations is a comprehensive course designed to enhance your understanding of customer experience management. This program emphasizes the importance of mapping and optimizing customer journeys, fostering customer loyalty, and boosting business growth.
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โข Customer Journey Mapping
โข Customer Experience Management
โข Operations Management
โข Customer Touchpoints and Interactions
โข Customer Journey Analysis
โข Voice of the Customer (VoC) Programs
โข Customer Feedback Management
โข Customer Journey Optimization
โข Metrics and Analytics in Customer Journey
โข Change Management in Customer Operations
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