Certificate in Customer Journey & Operations

Name: Certificate in Customer Journey & Operations
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The Certificate in Customer Journey & Operations is a comprehensive course designed to enhance your understanding of customer experience management. This program emphasizes the importance of mapping and optimizing customer journeys, fostering customer loyalty, and boosting business growth.

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AboutThisCourse

In today's competitive market, prioritizing customer experience is vital for any organization's success. According to PwC, 73% of consumers consider experience an important factor in their purchasing decisions, making this certificate course increasingly relevant. Through this program, learners will master essential skills in customer journey mapping, process optimization, and stakeholder management. By gaining hands-on experience with industry-standard tools and methodologies, you will be well-prepared to drive customer-centric change within your organization and advance your career.

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CourseDetails

• Customer Journey Mapping
• Customer Experience Management
• Operations Management
• Customer Touchpoints and Interactions
• Customer Journey Analysis
• Voice of the Customer (VoC) Programs
• Customer Feedback Management
• Customer Journey Optimization
• Metrics and Analytics in Customer Journey
• Change Management in Customer Operations

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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CERTIFICATE IN CUSTOMER JOURNEY & OPERATIONS

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London School of International Business (LSIB)

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05 May 2025

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