Certificate Customer Analytics & Social Media

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The Certificate in Customer Analytics & Social Media is a comprehensive course that equips learners with essential skills in harnessing customer data and leveraging social media for business growth. This program emphasizes the importance of data-driven decision-making and the strategic use of social media platforms to engage customers, build brand loyalty, and drive sales.

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About this course

In today's data-driven world, the ability to analyze customer data and extract actionable insights is a highly sought-after skill. This course provides learners with a solid understanding of customer analytics tools, techniques, and methodologies, enabling them to make informed decisions that drive business success. Moreover, the course covers social media strategies that help businesses connect with their customers, build brand awareness, and increase sales. With the growing importance of social media in marketing and customer engagement, this course is essential for anyone looking to advance their career in marketing, customer service, or business analytics.

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Course Details

• Unit 1: Introduction to Customer Analytics & Social Media
• Unit 2: Customer Data Collection & Management
• Unit 3: Data Analysis Techniques for Customer Insights
• Unit 4: Social Media Listening & Monitoring
• Unit 5: Social Media Analytics
• Unit 6: Customer Segmentation & Persona Development
• Unit 7: Customer Lifetime Value Analysis
• Unit 8: Social Media Marketing Strategy
• Unit 9: Social Media Campaign Measurement & Optimization
• Unit 10: Data Visualization & Reporting for Customer Analytics & Social Media

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
CERTIFICATE CUSTOMER ANALYTICS & SOCIAL MEDIA
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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