Certificate Customer Analytics & Social Media
-- ViewingNowThe Certificate in Customer Analytics & Social Media is a comprehensive course that equips learners with essential skills in harnessing customer data and leveraging social media for business growth. This program emphasizes the importance of data-driven decision-making and the strategic use of social media platforms to engage customers, build brand loyalty, and drive sales.
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โข Unit 1: Introduction to Customer Analytics & Social Media
โข Unit 2: Customer Data Collection & Management
โข Unit 3: Data Analysis Techniques for Customer Insights
โข Unit 4: Social Media Listening & Monitoring
โข Unit 5: Social Media Analytics
โข Unit 6: Customer Segmentation & Persona Development
โข Unit 7: Customer Lifetime Value Analysis
โข Unit 8: Social Media Marketing Strategy
โข Unit 9: Social Media Campaign Measurement & Optimization
โข Unit 10: Data Visualization & Reporting for Customer Analytics & Social Media
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