Global Certificate in Transforming Service Management with Lean
-- ViewingNowThe Global Certificate in Transforming Service Management with Lean is a comprehensive course designed to equip learners with essential skills for career advancement in today's dynamic business environment. This course focuses on the practical application of Lean principles to service management, enabling learners to drive operational excellence and deliver exceptional customer experiences.
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โข Unit 1: Introduction to Service Management with Lean
โข Unit 2: Lean Principles and Concepts
โข Unit 3: Value Stream Mapping in Service Management
โข Unit 4: Continuous Improvement in Service Delivery
โข Unit 5: Key Performance Indicators (KPIs) in Lean Service Management
โข Unit 6: Change Management and Lean Transformation
โข Unit 7: Customer-Focused Service Design and Delivery
โข Unit 8: Employee Engagement and Empowerment in Lean Service Organizations
โข Unit 9: Lean Tools and Techniques for Service Management
โข Unit 10: Case Studies and Real-World Lean Service Transformations
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