Global Certificate in Transforming Service Management with Lean
-- ViewingNowThe Global Certificate in Transforming Service Management with Lean is a comprehensive course designed to equip learners with essential skills for career advancement in today's dynamic business environment. This course focuses on the practical application of Lean principles to service management, enabling learners to drive operational excellence and deliver exceptional customer experiences.
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⢠Unit 1: Introduction to Service Management with Lean
⢠Unit 2: Lean Principles and Concepts
⢠Unit 3: Value Stream Mapping in Service Management
⢠Unit 4: Continuous Improvement in Service Delivery
⢠Unit 5: Key Performance Indicators (KPIs) in Lean Service Management
⢠Unit 6: Change Management and Lean Transformation
⢠Unit 7: Customer-Focused Service Design and Delivery
⢠Unit 8: Employee Engagement and Empowerment in Lean Service Organizations
⢠Unit 9: Lean Tools and Techniques for Service Management
⢠Unit 10: Case Studies and Real-World Lean Service Transformations
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