Executive Development Programme in Data-Driven Customer Service Transformation
-- ViewingNowThe Executive Development Programme in Data-Driven Customer Service Transformation is a certificate course designed to empower professionals with the skills to lead data-driven customer service transformations in their organizations. This programme emphasizes the importance of harnessing data to drive customer service excellence, a critical aspect of modern business strategy.
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โข Data-Driven Customer Service Foundations
โข Understanding Customer Data & Metrics
โข Leveraging Data Analytics in Customer Service
โข Designing Data-Driven Customer Service Strategies
โข Implementing Data Analytics Tools & Technologies
โข Personalization & Omnichannel Engagement in Data-Driven CX
โข Continuous Improvement through Data Feedback Loops
โข Change Management & Employee Training in Data-Driven CS Transformation
โข Legal & Ethical Considerations in Data-Driven Customer Service
โข Case Studies & Real-World Data-Driven CS Transformation Examples
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