Executive Development Programme in Data-Driven Customer Service Transformation

Name: Executive Development Programme in Data-Driven Customer Service Transformation
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The Executive Development Programme in Data-Driven Customer Service Transformation is a certificate course designed to empower professionals with the skills to lead data-driven customer service transformations in their organizations. This programme emphasizes the importance of harnessing data to drive customer service excellence, a critical aspect of modern business strategy.

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AboutThisCourse

With the increasing demand for data-driven decision-making in the industry, this course is essential for professionals aiming to advance their careers. It equips learners with the ability to leverage data analytics, AI, and machine learning to improve customer service, increase customer satisfaction, and drive business growth. The course also covers strategic leadership, change management, and communication skills, ensuring learners are well-rounded and equipped to lead successful customer service transformations. Upon completion, learners will have a deep understanding of data-driven customer service strategies, possess the skills to implement these strategies, and be prepared to take on leadership roles in this exciting and evolving field.

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CourseDetails

• Data-Driven Customer Service Foundations
• Understanding Customer Data & Metrics
• Leveraging Data Analytics in Customer Service
• Designing Data-Driven Customer Service Strategies
• Implementing Data Analytics Tools & Technologies
• Personalization & Omnichannel Engagement in Data-Driven CX
• Continuous Improvement through Data Feedback Loops
• Change Management & Employee Training in Data-Driven CS Transformation
• Legal & Ethical Considerations in Data-Driven Customer Service
• Case Studies & Real-World Data-Driven CS Transformation Examples

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN DATA-DRIVEN CUSTOMER SERVICE TRANSFORMATION

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London School of International Business (LSIB)

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05 May 2025

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