Certificate in Service Management: A Lean Approach
-- ViewingNowThe Certificate in Service Management: A Lean Approach is a comprehensive course that equips learners with essential skills for career advancement in the service industry. This course emphasizes the importance of implementing lean principles to improve service quality, reduce waste, and increase productivity.
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โข Unit 1: Introduction to Service Management
โข Unit 2: Lean Principles in Service Management
โข Unit 3: Value Stream Mapping for Service Delivery
โข Unit 4: Continuous Improvement in Service Operations
โข Unit 5: Customer Focus in Service Delivery
โข Unit 6: Process Management in Service Organizations
โข Unit 7: Performance Metrics in Service Management
โข Unit 8: Change Management in Service Delivery
โข Unit 9: Supplier Management in Service Organizations
โข Unit 10: Implementing Lean Culture in Service Management
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