Certificate in Service Management: A Lean Approach
-- ViewingNowThe Certificate in Service Management: A Lean Approach is a comprehensive course that equips learners with essential skills for career advancement in the service industry. This course emphasizes the importance of implementing lean principles to improve service quality, reduce waste, and increase productivity.
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⢠Unit 1: Introduction to Service Management
⢠Unit 2: Lean Principles in Service Management
⢠Unit 3: Value Stream Mapping for Service Delivery
⢠Unit 4: Continuous Improvement in Service Operations
⢠Unit 5: Customer Focus in Service Delivery
⢠Unit 6: Process Management in Service Organizations
⢠Unit 7: Performance Metrics in Service Management
⢠Unit 8: Change Management in Service Delivery
⢠Unit 9: Supplier Management in Service Organizations
⢠Unit 10: Implementing Lean Culture in Service Management
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