Certificate in Service Management: A Lean Approach

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The Certificate in Service Management: A Lean Approach is a comprehensive course that equips learners with essential skills for career advancement in the service industry. This course emphasizes the importance of implementing lean principles to improve service quality, reduce waste, and increase productivity.

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With the growing demand for lean service management in various industries, this course provides learners with a competitive edge in the job market. It covers various topics, including lean principles, service design, process improvement, and performance measurement, among others. By the end of the course, learners will have gained practical skills and knowledge to streamline service operations, enhance customer satisfaction, and drive business growth. This certification is an excellent opportunity for individuals seeking to advance their careers in service management, consultancy, or operations management.

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โ€ข Unit 1: Introduction to Service Management
โ€ข Unit 2: Lean Principles in Service Management
โ€ข Unit 3: Value Stream Mapping for Service Delivery
โ€ข Unit 4: Continuous Improvement in Service Operations
โ€ข Unit 5: Customer Focus in Service Delivery
โ€ข Unit 6: Process Management in Service Organizations
โ€ข Unit 7: Performance Metrics in Service Management
โ€ข Unit 8: Change Management in Service Delivery
โ€ข Unit 9: Supplier Management in Service Organizations
โ€ข Unit 10: Implementing Lean Culture in Service Management

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
CERTIFICATE IN SERVICE MANAGEMENT: A LEAN APPROACH
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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