Certificate in Customer Journey & Agile Methodologies
-- ViewingNowThe Certificate in Customer Journey & Agile Methodologies is a comprehensive course designed to meet the growing industry demand for professionals with expertise in customer experience and agile project management. This course emphasizes the importance of understanding customer needs and utilizing agile methodologies to streamline project delivery, leading to increased customer satisfaction and business growth.
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GBP £ 140
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โข Customer Journey Mapping
โข Agile Methodologies Overview
โข Design Thinking and Agile
โข Customer Journey Stages
โข Agile Frameworks (Scrum, Kanban)
โข Mapping Customer Touchpoints
โข Agile Roles and Responsibilities
โข Measuring Customer Experience
โข Agile Metrics and KPIs
โข Continuous Improvement in Agile and Customer Journey
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