Certificate in Customer Journey & Agile Methodologies

Name: Certificate in Customer Journey & Agile Methodologies
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The Certificate in Customer Journey & Agile Methodologies is a comprehensive course designed to meet the growing industry demand for professionals with expertise in customer experience and agile project management. This course emphasizes the importance of understanding customer needs and utilizing agile methodologies to streamline project delivery, leading to increased customer satisfaction and business growth.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills necessary for career advancement in various industries, including IT, marketing, and customer service. They will learn how to map the customer journey, identify pain points, and develop strategies to improve customer experience. Additionally, they will be introduced to agile methodologies, such as Scrum and Kanban, enabling them to manage projects effectively and efficiently. With a focus on practical applications, this course will equip learners with the skills and knowledge needed to excel in today's fast-paced business environment.

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CourseDetails

• Customer Journey Mapping
• Agile Methodologies Overview
• Design Thinking and Agile
• Customer Journey Stages
• Agile Frameworks (Scrum, Kanban)
• Mapping Customer Touchpoints
• Agile Roles and Responsibilities
• Measuring Customer Experience
• Agile Metrics and KPIs
• Continuous Improvement in Agile and Customer Journey

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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CourseProvidesPractical

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN CUSTOMER JOURNEY & AGILE METHODOLOGIES

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London School of International Business (LSIB)

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05 May 2025

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