Certificate in Customer Journey & Agile Methodologies
-- ViewingNowThe Certificate in Customer Journey & Agile Methodologies is a comprehensive course designed to meet the growing industry demand for professionals with expertise in customer experience and agile project management. This course emphasizes the importance of understanding customer needs and utilizing agile methodologies to streamline project delivery, leading to increased customer satisfaction and business growth.
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⢠Customer Journey Mapping
⢠Agile Methodologies Overview
⢠Design Thinking and Agile
⢠Customer Journey Stages
⢠Agile Frameworks (Scrum, Kanban)
⢠Mapping Customer Touchpoints
⢠Agile Roles and Responsibilities
⢠Measuring Customer Experience
⢠Agile Metrics and KPIs
⢠Continuous Improvement in Agile and Customer Journey
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