Certificate in IT Service Management and Customer Satisfaction
-- ViewingNowThe Certificate in IT Service Management and Customer Satisfaction course is a comprehensive program designed to equip learners with essential skills for managing IT services and ensuring customer satisfaction. This course is critical in today's digital age, where IT services play a crucial role in the success of businesses.
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โข IT Service Management
โข Customer Satisfaction in IT Services
โข ITIL ยฎ Foundation: Service Management as a Practice
โข ITIL Service Lifecycle Stages and Processes
โข Incident Management and Request Fulfillment
โข Problem Management and Service Improvement
โข Change Enablement and Configuration Management
โข IT Service Continuity and Disaster Recovery Planning
โข Measuring and Reporting IT Service Performance
โข Continual Service Improvement in IT Service Management
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