Certificate in IT Service Management and Customer Satisfaction

Name: Certificate in IT Service Management and Customer Satisfaction
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The Certificate in IT Service Management and Customer Satisfaction course is a comprehensive program designed to equip learners with essential skills for managing IT services and ensuring customer satisfaction. This course is critical in today's digital age, where IT services play a crucial role in the success of businesses.

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AboutThisCourse

The course covers topics such as ITIL framework, service support, service delivery, and customer satisfaction, providing learners with a solid foundation in IT service management. With the growing demand for IT professionals who can manage services and ensure customer satisfaction, this course offers an excellent opportunity for career advancement. Learners who complete this course will have the skills and knowledge necessary to succeed in IT service management roles, such as IT service manager, IT project manager, and IT consultant. In summary, the Certificate in IT Service Management and Customer Satisfaction course is a valuable investment for anyone looking to advance their career in IT service management. This course provides learners with essential skills and knowledge, making them attractive candidates for IT service management roles in any industry.

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CourseDetails

• IT Service Management
• Customer Satisfaction in IT Services
• ITIL ^® Foundation: Service Management as a Practice
• ITIL Service Lifecycle Stages and Processes
• Incident Management and Request Fulfillment
• Problem Management and Service Improvement
• Change Enablement and Configuration Management
• IT Service Continuity and Disaster Recovery Planning
• Measuring and Reporting IT Service Performance
• Continual Service Improvement in IT Service Management

CareerPath

Certificate in IT Service Management and Customer Satisfaction - Job market trends, salary ranges, and skill demand in the UK.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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CERTIFICATE IN IT SERVICE MANAGEMENT AND CUSTOMER SATISFACTION

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London School of International Business (LSIB)

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05 May 2025

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