Professional Certificate Customer Advocacy: Measurement Essentials
-- ViewingNowThe Professional Certificate in Customer Advocacy: Measurement Essentials equips learners with the crucial skills necessary to excel in today's customer-centric business landscape. This course emphasizes the importance of measuring and analyzing customer advocacy to drive business growth and customer loyalty.
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โข Customer Advocacy Metrics
โข Key Performance Indicators (KPIs) in Customer Advocacy
โข Measuring Customer Satisfaction (CSAT)
โข Net Promoter Score (NPS) and its Importance
โข Understanding Customer Effort Score (CES)
โข Measuring Customer Lifetime Value (CLV)
โข Analyzing Churn Rate and its Impact
โข The Role of Social Media in Customer Advocacy Measurement
โข Creating a Balanced Scorecard for Customer Advocacy
โข Using Data Visualization in Customer Advocacy Measurement
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