Professional Certificate Customer Advocacy: Measurement Essentials
-- ViewingNowThe Professional Certificate in Customer Advocacy: Measurement Essentials equips learners with the crucial skills necessary to excel in today's customer-centric business landscape. This course emphasizes the importance of measuring and analyzing customer advocacy to drive business growth and customer loyalty.
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• Customer Advocacy Metrics
• Key Performance Indicators (KPIs) in Customer Advocacy
• Measuring Customer Satisfaction (CSAT)
• Net Promoter Score (NPS) and its Importance
• Understanding Customer Effort Score (CES)
• Measuring Customer Lifetime Value (CLV)
• Analyzing Churn Rate and its Impact
• The Role of Social Media in Customer Advocacy Measurement
• Creating a Balanced Scorecard for Customer Advocacy
• Using Data Visualization in Customer Advocacy Measurement
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
- ComplementaryFormalQualifications
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
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