Professional Certificate in Disability & Customer Service
-- ViewingNowThe Professional Certificate in Disability & Customer Service is a vital course designed to bridge the gap between disability awareness and effective customer service. This certification equips learners with the essential skills to provide excellent service to customers with disabilities, fostering an inclusive and accessible environment.
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Here are the essential units for a Professional Certificate in Disability & Customer Service:
• Understanding Disability: An Introduction
• Accessibility in Customer Service
• Communication and Disability
• Legal and Ethical Considerations in Disability and Customer Service
• Assistive Technologies and Disability
• Creating Inclusive Customer Experiences for People with Disabilities
• Disability Awareness and Sensitivity Training for Customer Service Professionals
• Reasonable Accommodations for Customers with Disabilities
• Developing and Implementing Disability-Inclusive Customer Service Policies
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