Professional Certificate in Disability & Customer Service

Name: Professional Certificate in Disability & Customer Service
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The Professional Certificate in Disability & Customer Service is a vital course designed to bridge the gap between disability awareness and effective customer service. This certification equips learners with the essential skills to provide excellent service to customers with disabilities, fostering an inclusive and accessible environment.

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AboutThisCourse

With the increasing demand for inclusive customer service in various industries, this course offers a significant competitive advantage for professionals. It enhances learners' understanding of various disabilities and empowers them with practical strategies to address accessibility needs. By completing this course, learners demonstrate their commitment to inclusivity, ensuring they can cater to a broader range of customers. This certification not only promotes personal growth but also opens up opportunities for career advancement in today's diverse and dynamic workplaces.

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CourseDetails

Here are the essential units for a Professional Certificate in Disability & Customer Service:

• Understanding Disability: An Introduction
• Accessibility in Customer Service
• Communication and Disability
• Legal and Ethical Considerations in Disability and Customer Service
• Assistive Technologies and Disability
• Creating Inclusive Customer Experiences for People with Disabilities
• Disability Awareness and Sensitivity Training for Customer Service Professionals
• Reasonable Accommodations for Customers with Disabilities
• Developing and Implementing Disability-Inclusive Customer Service Policies

CareerPath

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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CourseProvidesPractical

NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

CompleteInOneMonth

AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

CompleteInTwoMonths

FlexibleLearningPace

TwoThreeHoursPerWeek
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DigitalCertificate
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PROFESSIONAL CERTIFICATE IN DISABILITY & CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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