Professional Certificate in Sales: Sales Communication Skills
-- ViewingNowThe Professional Certificate in Sales: Sales Communication Skills equips learners with essential skills demanded by the industry for effective sales communication. This course emphasizes the importance of clear, persuasive, and respectful communication in building relationships with clients, understanding their needs, and closing deals.
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⢠Sales Communication Fundamentals: Understanding the basic principles of sales communication, including active listening, clear speaking, and non-verbal cues.
⢠Building Rapport with Prospects: Techniques for quickly building rapport with potential customers, establishing trust and credibility.
⢠Effective Questioning Strategies: How to ask the right questions to uncover customer needs, preferences, and pain points.
⢠Feature vs. Benefit Selling: Differentiating between product features and customer benefits, and how to effectively communicate the latter.
⢠Handling Objections and Rejections: Techniques for addressing common sales objections and overcoming rejection.
⢠Closing Techniques: Strategies for closing sales deals, including the use of trial closes and assumptive language.
⢠Follow-up and Relationship Management: The importance of following up with customers after a sale, and strategies for maintaining long-term relationships.
⢠Sales Presentations: Best practices for delivering effective sales presentations, including visual aids and storytelling.
⢠Cross-selling and Upselling: How to identify opportunities for cross-selling and upselling, and how to communicate the value of additional products or services.
⢠Sales Communication Tools: An overview of the various sales communication tools available, including email, phone, and video conferencing, and how to use them effectively.
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