Global Certificate in The Future of Automated Customer Engagement
-- ViewingNowThe Global Certificate in The Future of Automated Customer Engagement is a crucial course designed to equip learners with the latest skills in customer engagement technology. With the rapid growth of automation and AI in business, there's an increasing demand for professionals who can leverage these tools to improve customer experiences.
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⢠Automated Customer Engagement Fundamentals
⢠Artificial Intelligence (AI) & Customer Service
⢠Chatbots & Virtual Assistants
⢠Implementing Customer Engagement Automation
⢠Machine Learning (ML) & Predictive Analytics
⢠Natural Language Processing (NLP) & Understanding (NLU)
⢠Omnichannel Customer Experience
⢠Data Privacy & Security in Automated Engagements
⢠Measuring & Optimizing Automated Customer Engagement
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