Global Certificate in Customer Analytics & Future of Work
-- ViewingNowThe Global Certificate in Customer Analytics & Future of Work is a comprehensive course designed to meet the growing industry demand for professionals with expertise in customer analytics. This program equips learners with essential skills to drive data-driven decision-making, improve customer experiences, and stay ahead in the rapidly evolving world of work.
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⢠Customer Analytics Fundamentals: Understanding the basics of customer analytics, its importance, and how it can help businesses make data-driven decisions.
⢠Data Collection Techniques: Exploring various methods to collect customer data, including surveys, interviews, and digital data collection.
⢠Data Analysis Tools: Learning about popular data analysis tools such as Tableau, Power BI, and Excel for data cleaning, visualization, and interpretation.
⢠Customer Segmentation: Understanding customer segmentation techniques, including demographic, behavioral, and psychographic segmentation.
⢠Predictive Analytics: Learning about predictive analytics, including regression analysis, time series analysis, and machine learning algorithms.
⢠Prescriptive Analytics: Exploring prescriptive analytics techniques, including optimization models and decision trees, for solving complex business problems.
⢠Data Privacy and Ethics: Understanding the importance of data privacy and ethics in customer analytics, including data protection laws and ethical considerations.
⢠The Future of Work: Exploring the future of work in the context of customer analytics, including the impact of automation, artificial intelligence, and machine learning.
⢠Communication and Visualization: Learning how to effectively communicate data insights to stakeholders through data visualization and storytelling.
⢠Case Studies and Real-World Applications: Analyzing real-world case studies and applications of customer analytics to understand its practical applications and benefits.
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