Executive Development Programme in Customer-Centric Hospitality

Name: Executive Development Programme in Customer-Centric Hospitality
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The Executive Development Programme in Customer-Centric Hospitality is a certificate course designed to empower professionals with essential skills for success in the hospitality industry. This program emphasizes the importance of a customer-centric approach, which is critical in today's competitive hospitality landscape.

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AboutThisCourse

With the global hospitality industry experiencing significant growth, there's an increasing demand for skilled professionals who can deliver exceptional customer service. This course equips learners with the necessary tools and strategies to meet and exceed customer expectations, thereby driving business growth and profitability. Through a combination of theoretical knowledge and practical applications, learners will gain a comprehensive understanding of customer-centric hospitality. They will learn how to create memorable guest experiences, manage customer relationships, and lead teams in a hospitality setting. This program is a stepping stone for career advancement, providing learners with a competitive edge in the job market.

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CourseDetails

• Customer-Centric Mindset in Hospitality: Understanding the importance of a customer-centric approach in the hospitality industry, implementing customer-focused strategies, and creating a culture of exceptional service.
• Effective Communication and Interpersonal Skills: Developing strong communication skills, active listening, and building rapport with customers to enhance their hospitality experience.
• Hospitality Leadership and Management: Exploring leadership styles, team management, and decision-making to drive customer-centric hospitality operations.
• Customer Experience Design and Management: Designing and managing customer experiences that exceed expectations, create loyalty, and drive business growth.
• Data-Driven Decision Making in Hospitality: Utilizing data and analytics to understand customer needs, preferences, and behaviors, and making informed decisions to improve hospitality services.
• Hospitality Technology and Innovation: Embracing technology and innovation to enhance customer experiences, streamline operations, and improve efficiency in the hospitality industry.
• Crisis Management and Reputation Management: Developing strategies to handle crises and protect the hospitality brand's reputation, ensuring customer trust and loyalty.
• Sustainable and Socially Responsible Hospitality: Understanding the role of sustainability and social responsibility in the hospitality industry, and implementing practices that benefit the environment, the local community, and the business.
• Financial Management in Hospitality: Analyzing financial statements, budgeting, and forecasting to optimize financial performance and drive growth in the hospitality business.

Note: These units are not ranked in any particular order. They can be rearranged according to the specific needs and priorities of the Executive Development Programme.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER-CENTRIC HOSPITALITY

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London School of International Business (LSIB)

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05 May 2025

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