Masterclass Certificate in Customer Service Data Analytics Strategies

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The Masterclass Certificate in Customer Service Data Analytics Strategies is a comprehensive course designed to equip learners with essential skills in data analytics for customer service. In today's data-driven world, the ability to analyze customer service data is crucial for making informed business decisions and improving customer satisfaction.

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About this course

This course is important for professionals looking to advance their careers in customer service, marketing, or operations. It covers key topics such as data visualization, statistical analysis, and data-driven decision making. By the end of the course, learners will have a solid understanding of how to use data analytics to improve customer service and drive business growth. Industry demand for professionals with data analytics skills is high and continues to grow. According to Burning Glass Technologies, job postings for roles requiring data analytics skills have increased by 57% since 2014. By completing this course, learners will be well-positioned to meet this demand and advance their careers in a variety of industries.

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Course Details


• Customer Service Metrics
• Data Collection Techniques
• Data Analysis Tools and Techniques
• Customer Satisfaction (CSAT) Surveys and Analysis
• Net Promoter Score (NPS) and Its Analysis
• Customer Churn Analysis
• Customer Lifetime Value (CLV) Analysis
• Data Visualization Techniques for Customer Service Data
• Creating a Data-Driven Customer Service Strategy
• Communicating Insights from Customer Service Data Analytics

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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MASTERCLASS CERTIFICATE IN CUSTOMER SERVICE DATA ANALYTICS STRATEGIES
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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