Masterclass Certificate in Customer Service Data Analytics Strategies

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The Masterclass Certificate in Customer Service Data Analytics Strategies is a comprehensive course designed to equip learners with essential skills in data analytics for customer service. In today's data-driven world, the ability to analyze customer service data is crucial for making informed business decisions and improving customer satisfaction.

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AboutThisCourse

This course is important for professionals looking to advance their careers in customer service, marketing, or operations. It covers key topics such as data visualization, statistical analysis, and data-driven decision making. By the end of the course, learners will have a solid understanding of how to use data analytics to improve customer service and drive business growth. Industry demand for professionals with data analytics skills is high and continues to grow. According to Burning Glass Technologies, job postings for roles requiring data analytics skills have increased by 57% since 2014. By completing this course, learners will be well-positioned to meet this demand and advance their careers in a variety of industries.

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CourseDetails


• Customer Service Metrics
• Data Collection Techniques
• Data Analysis Tools and Techniques
• Customer Satisfaction (CSAT) Surveys and Analysis
• Net Promoter Score (NPS) and Its Analysis
• Customer Churn Analysis
• Customer Lifetime Value (CLV) Analysis
• Data Visualization Techniques for Customer Service Data
• Creating a Data-Driven Customer Service Strategy
• Communicating Insights from Customer Service Data Analytics

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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MASTERCLASS CERTIFICATE IN CUSTOMER SERVICE DATA ANALYTICS STRATEGIES
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London School of International Business (LSIB)
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05 May 2025
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