Masterclass Certificate in Customer Service Data Analytics Strategies
-- ViewingNowThe Masterclass Certificate in Customer Service Data Analytics Strategies is a comprehensive course designed to equip learners with essential skills in data analytics for customer service. In today's data-driven world, the ability to analyze customer service data is crucial for making informed business decisions and improving customer satisfaction.
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โข Customer Service Metrics
โข Data Collection Techniques
โข Data Analysis Tools and Techniques
โข Customer Satisfaction (CSAT) Surveys and Analysis
โข Net Promoter Score (NPS) and Its Analysis
โข Customer Churn Analysis
โข Customer Lifetime Value (CLV) Analysis
โข Data Visualization Techniques for Customer Service Data
โข Creating a Data-Driven Customer Service Strategy
โข Communicating Insights from Customer Service Data Analytics
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