Certificate in Customer Service Data Analytics Essentials for Success

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The Certificate in Customer Service Data Analytics Essentials for Success is a comprehensive course designed to empower learners with the necessary skills to excel in the rapidly evolving field of customer service data analytics. This course highlights the importance of data-driven decision-making in customer service and provides hands-on experience with the latest tools and techniques used in the industry.

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ใ“ใฎใ‚ณใƒผใ‚นใซใคใ„ใฆ

In today's data-driven world, there is a high demand for professionals who can interpret and analyze customer service data to improve customer experiences and drive business growth. This course equips learners with essential skills in data analytics, including data collection, cleaning, analysis, and visualization, using popular tools such as Excel, SQL, and Tableau. By completing this course, learners will be able to demonstrate their proficiency in customer service data analytics, making them highly valuable to employers in various industries. This course provides a solid foundation for career advancement and is an excellent starting point for those looking to specialize in data analytics for customer service.

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ใ‚ณใƒผใ‚น่ฉณ็ดฐ

โ€ข Unit 1: Introduction to Customer Service Data Analytics
โ€ข Unit 2: Data Collection Methods in Customer Service
โ€ข Unit 3: Data Analysis Techniques for Customer Service
โ€ข Unit 4: Customer Service Metrics and KPIs
โ€ข Unit 5: Utilizing Customer Service Data to Improve Customer Experience
โ€ข Unit 6: Customer Service Analytics Tools and Software
โ€ข Unit 7: Data Visualization in Customer Service Analytics
โ€ข Unit 8: Ethics and Privacy in Customer Service Data Analytics
โ€ข Unit 9: Best Practices in Customer Service Data Analytics
โ€ข Unit 10: Case Studies in Customer Service Data Analytics

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ใ‚ตใƒณใƒ—ใƒซ่จผๆ˜Žๆ›ธใฎ่ƒŒๆ™ฏ
CERTIFICATE IN CUSTOMER SERVICE DATA ANALYTICS ESSENTIALS FOR SUCCESS
ใซๆŽˆไธŽใ•ใ‚Œใพใ™
ๅญฆ็ฟ’่€…ๅ
ใงใƒ—ใƒญใ‚ฐใƒฉใƒ ใ‚’ๅฎŒไบ†ใ—ใŸไบบ
London School of International Business (LSIB)
ๆŽˆไธŽๆ—ฅ
05 May 2025
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