Certificate in Customer Service Data Analytics Essentials for Success
-- ViewingNowThe Certificate in Customer Service Data Analytics Essentials for Success is a comprehensive course designed to empower learners with the necessary skills to excel in the rapidly evolving field of customer service data analytics. This course highlights the importance of data-driven decision-making in customer service and provides hands-on experience with the latest tools and techniques used in the industry.
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โข Unit 1: Introduction to Customer Service Data Analytics
โข Unit 2: Data Collection Methods in Customer Service
โข Unit 3: Data Analysis Techniques for Customer Service
โข Unit 4: Customer Service Metrics and KPIs
โข Unit 5: Utilizing Customer Service Data to Improve Customer Experience
โข Unit 6: Customer Service Analytics Tools and Software
โข Unit 7: Data Visualization in Customer Service Analytics
โข Unit 8: Ethics and Privacy in Customer Service Data Analytics
โข Unit 9: Best Practices in Customer Service Data Analytics
โข Unit 10: Case Studies in Customer Service Data Analytics
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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