Certificate in Customer Service Data Analytics and Insights
-- ViewingNowThe Certificate in Customer Service Data Analytics and Insights is a comprehensive course designed to meet the growing industry demand for data-driven customer service professionals. This program equips learners with essential skills to analyze customer service data, extract valuable insights, and make data-driven decisions that improve customer experiences and drive business growth.
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GBP £ 140
GBP £ 202
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Unit 1: Introduction to Customer Service Data Analytics
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Unit 2: Data Collection Methods for Customer Service
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Unit 3: Data Cleaning and Preparation
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Unit 4: Data Analysis Techniques for Customer Service
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Unit 5: Customer Service Metrics and KPIs
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Unit 6: Visualization of Customer Service Data Insights
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Unit 7: Interpreting and Communicating Data Insights
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Unit 8: Customer Service Data Privacy and Security
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Unit 9: Continuous Improvement in Customer Service Data Analytics
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Unit 10: Case Studies in Customer Service Data Analytics
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