Certificate in Customer Service Data Analytics and Insights

Name: Certificate in Customer Service Data Analytics and Insights
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The Certificate in Customer Service Data Analytics and Insights is a comprehensive course designed to meet the growing industry demand for data-driven customer service professionals. This program equips learners with essential skills to analyze customer service data, extract valuable insights, and make data-driven decisions that improve customer experiences and drive business growth.

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AboutThisCourse

In today's digital age, customer service data analytics is a critical function for any organization seeking to stay competitive. By learning to collect, interpret, and apply customer service data, learners will be able to identify trends, anticipate customer needs, and optimize service delivery. This certificate course is an excellent opportunity for customer service professionals, team leaders, and managers to advance their careers by gaining a deeper understanding of data analytics and its application in customer service. Upon completion of this course, learners will have a solid foundation in customer service data analytics, enabling them to provide data-driven insights to their organizations and make informed decisions that positively impact customer satisfaction, loyalty, and retention. With the skills and knowledge gained from this certificate course, learners will be well-positioned to advance their careers in customer service and beyond.

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CourseDetails

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Unit 1: Introduction to Customer Service Data Analytics
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Unit 2: Data Collection Methods for Customer Service
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Unit 3: Data Cleaning and Preparation
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Unit 4: Data Analysis Techniques for Customer Service
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Unit 5: Customer Service Metrics and KPIs
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Unit 6: Visualization of Customer Service Data Insights
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Unit 7: Interpreting and Communicating Data Insights
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Unit 8: Customer Service Data Privacy and Security
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Unit 9: Continuous Improvement in Customer Service Data Analytics
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Unit 10: Case Studies in Customer Service Data Analytics

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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CERTIFICATE IN CUSTOMER SERVICE DATA ANALYTICS AND INSIGHTS

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London School of International Business (LSIB)

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05 May 2025

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