Professional Certificate in Customer Journey for Impactful Results
-- ViewingNowThe Professional Certificate in Customer Journey for Impactful Results is a comprehensive course designed to empower professionals with the skills to optimize customer experiences for business growth. This program emphasizes the importance of understanding customer needs and behaviors, mapping customer journeys, and using data-driven insights to drive successful outcomes.
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โข Unit 1: Introduction to Customer Journey Mapping
โข Unit 2: Customer Experience (CX) Fundamentals
โข Unit 3: The Role of Customer Journey Mapping in Business Strategy
โข Unit 4: Understanding Customer Personas and Segmentation
โข Unit 5: Touchpoints and Channels in the Customer Journey
โข Unit 6: Mapping the Customer Journey: Process and Techniques
โข Unit 7: Identifying Pain Points and Opportunities in the Customer Journey
โข Unit 8: Designing Solutions to Optimize the Customer Journey
โข Unit 9: Measuring and Quantifying the Impact of Customer Journey Improvements
โข Unit 10: Building a Culture of Customer-Centricity
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