Professional Certificate in Customer Journey for Impactful Results

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The Professional Certificate in Customer Journey for Impactful Results is a comprehensive course designed to empower professionals with the skills to optimize customer experiences for business growth. This program emphasizes the importance of understanding customer needs and behaviors, mapping customer journeys, and using data-driven insights to drive successful outcomes.

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In an era where customer experience significantly influences business performance, this course is in high demand across various industries. Learners will acquire essential skills in customer journey mapping, design thinking, and customer experience strategy, making them valuable assets in today's customer-centric economy. Upon completion, learners will be equipped to create impactful customer journeys, driving customer loyalty, and delivering tangible business results. This course not only enhances current skillsets but also paves the way for career advancement in roles such as Customer Experience Manager, Marketing Specialist, or UX Designer.

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โ€ข Unit 1: Introduction to Customer Journey Mapping
โ€ข Unit 2: Customer Experience (CX) Fundamentals
โ€ข Unit 3: The Role of Customer Journey Mapping in Business Strategy
โ€ข Unit 4: Understanding Customer Personas and Segmentation
โ€ข Unit 5: Touchpoints and Channels in the Customer Journey
โ€ข Unit 6: Mapping the Customer Journey: Process and Techniques
โ€ข Unit 7: Identifying Pain Points and Opportunities in the Customer Journey
โ€ข Unit 8: Designing Solutions to Optimize the Customer Journey
โ€ข Unit 9: Measuring and Quantifying the Impact of Customer Journey Improvements
โ€ข Unit 10: Building a Culture of Customer-Centricity

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
PROFESSIONAL CERTIFICATE IN CUSTOMER JOURNEY FOR IMPACTFUL RESULTS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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