Professional Certificate in Customer Journey for Impactful Results
-- ViewingNowThe Professional Certificate in Customer Journey for Impactful Results is a comprehensive course designed to empower professionals with the skills to optimize customer experiences for business growth. This program emphasizes the importance of understanding customer needs and behaviors, mapping customer journeys, and using data-driven insights to drive successful outcomes.
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⢠Unit 1: Introduction to Customer Journey Mapping
⢠Unit 2: Customer Experience (CX) Fundamentals
⢠Unit 3: The Role of Customer Journey Mapping in Business Strategy
⢠Unit 4: Understanding Customer Personas and Segmentation
⢠Unit 5: Touchpoints and Channels in the Customer Journey
⢠Unit 6: Mapping the Customer Journey: Process and Techniques
⢠Unit 7: Identifying Pain Points and Opportunities in the Customer Journey
⢠Unit 8: Designing Solutions to Optimize the Customer Journey
⢠Unit 9: Measuring and Quantifying the Impact of Customer Journey Improvements
⢠Unit 10: Building a Culture of Customer-Centricity
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