Certificate in Sales: Rapport Foundations
-- viewing nowThe Certificate in Sales: Rapport Foundations is a comprehensive course designed to build essential sales skills for career advancement. This program emphasizes the importance of establishing rapport, a critical element in sales that facilitates trust, understanding, and long-lasting relationships with clients.
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Course Details
• Building Rapport Basics: Understanding the importance of rapport in sales, techniques for building rapport quickly, and maintaining a positive relationship with clients. • Active Listening: The role of active listening in building and maintaining rapport, how to practice active listening, and common barriers to effective listening. • Effective Communication: Strategies for clear and concise communication, how to adapt communication styles to different clients, and non-verbal communication techniques. • Questioning Techniques: Open and closed questioning, how to use questions to build rapport and uncover client needs, and avoiding common questioning mistakes. • Body Language: Understanding body language, how to interpret client body language, and using body language to build rapport and trust. • Handling Objections: Identifying common sales objections, strategies for handling objections, and turning objections into opportunities. • Closing Techniques: Understanding the importance of closing in sales, common closing techniques, and how to choose the right closing technique for each client. • Follow-Up Strategies: The importance of follow-up in maintaining client relationships, strategies for effective follow-up, and how to handle follow-up objections.
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Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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