Certificate in Sales: Rapport Foundations
-- ViewingNowThe Certificate in Sales: Rapport Foundations is a comprehensive course designed to build essential sales skills for career advancement. This program emphasizes the importance of establishing rapport, a critical element in sales that facilitates trust, understanding, and long-lasting relationships with clients.
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⢠Building Rapport Basics: Understanding the importance of rapport in sales, techniques for building rapport quickly, and maintaining a positive relationship with clients. ⢠Active Listening: The role of active listening in building and maintaining rapport, how to practice active listening, and common barriers to effective listening. ⢠Effective Communication: Strategies for clear and concise communication, how to adapt communication styles to different clients, and non-verbal communication techniques. ⢠Questioning Techniques: Open and closed questioning, how to use questions to build rapport and uncover client needs, and avoiding common questioning mistakes. ⢠Body Language: Understanding body language, how to interpret client body language, and using body language to build rapport and trust. ⢠Handling Objections: Identifying common sales objections, strategies for handling objections, and turning objections into opportunities. ⢠Closing Techniques: Understanding the importance of closing in sales, common closing techniques, and how to choose the right closing technique for each client. ⢠Follow-Up Strategies: The importance of follow-up in maintaining client relationships, strategies for effective follow-up, and how to handle follow-up objections.
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