Global Certificate in Smart Service Management

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The Global Certificate in Smart Service Management is a comprehensive course designed to meet the growing industry demand for professionals with expertise in smart service management. This course emphasizes the importance of leveraging technology and data to drive service innovation, improve operational efficiency, and enhance customer experiences.

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About this course

By earning this certification, learners develop essential skills in service strategy, design, transition, operation, and improvement using the ITIL 4 framework. The course also covers key concepts in smart service management, such as artificial intelligence, machine learning, and the Internet of Things. These skills are critical for career advancement in today's digital economy, where smart services are becoming increasingly important for businesses to stay competitive. This course is ideal for service management professionals, IT professionals, and business leaders who want to gain a deep understanding of smart service management and how to apply it in their organizations. By completing this course, learners will be well-positioned to succeed in a rapidly evolving industry and drive business success through innovative service strategies.

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Course Details

Service Strategy: Developing a comprehensive service strategy that aligns with business goals and meets customer needs.
Service Design: Designing smart services using ITIL best practices, focusing on the service lifecycle and customer experience.
Service Transition: Managing the transition of services from development to production, ensuring minimal disruption and high quality.
Service Operation: Operating and managing services effectively, efficiently, and securely, utilizing automation and AI.
Service Improvement: Continually improving services through monitoring, measurement, and optimization, adhering to CSI principles.
Service Desk and Incident Management: Managing incidents and service requests, ensuring fast resolution and excellent customer service.
Problem Management and Knowledge Management: Identifying and resolving underlying issues and creating a knowledge base for self-service and continuous learning.
Change Enablement and Release Management: Enabling and managing changes to services, ensuring minimal disruption and adherence to compliance requirements.
Service Level Management: Defining, negotiating, and monitoring service levels, ensuring alignment with customer expectations and business objectives.
Supplier Management: Managing suppliers and contracts effectively, ensuring high-quality services and cost optimization.

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Sample Certificate Background
GLOBAL CERTIFICATE IN SMART SERVICE MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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